The Sage Online Educational Symposium
Customers and Business Partners are Invited to Attend!

Join us on Thursday, March 18, for the Sage Online Educational Symposium. There is no charge to attend this one-day virtual conference offering educational opportunities to customers who use the following Sage software solutions:
DacEasy by Sage
Sage BusinessVision
Sage BusinessWorks
Sage PFW
Sage Pro
What is a virtual conference?
A virtual conference is an interactive online event featuring keynote speakers, training, networking, and more. Since participants log on from their computer, they can enjoy the entire conference from the comfort of their desk, without paying travel expenses and conference fees!
How does it work?
It’s easy – see for yourself in this one-minute demo.
What’s included?
This virtual conference gives you and your customers the opportunity to participate in a full day of:
Networking with other Sage software users
General sessions with keynote speakers discussing topics important to every business
Breakout sessions for in-depth tips and training
How do you register?
To reserve a spot at the Sage Online Educational Symposium, just fill out the registration form.And, don’t forget to invite your customers to attend and follow up with them after the show                                                               

 


Tom Miller – 2010 Channel Chief

March 8th, 2010

Sage today announced that Tom Miller has been named a 2010 Channel Chief by Everything Channel’s CRN. Channel Chiefs are leaders in creating effective channel programs for solution providers. 

 Everything Channel describes Channel Chiefs as those who consistently defend, promote and execute effective channel partner programs and strategies. 

Miller’s selection as a 2010 Channel Chief recognizes his accomplishments in creating and developing programs that foster greater success within the Sage channel. Miller spearheads the Sage Business Solutions channel management team, which was created to focus Sage resources on driving effective business partner programs. Recently created under Miller’s guidance is the Sage Partner Advantage Competitive Series where partners receive education, training and tools to more effectively compete against specific competitors. Also created, the new Sage Partner Advantage Field Based Sales and Consulting Skills Workshops offer business partners more flexible options for education and training and complement existing programs with newly developed content and skills refresher courses. 

Miller also has brought focused methodologies to the forefront of Sage’s efforts to capitalize on business opportunities.  

The Partner Distribution Optimization Tool and the New Customer Market Opportunity Tool leverage methodologies that pinpoint growth opportunities for Sage business partners. These tools help identify unrealized market opportunities from a geographic coverage and product-specific point of view and assist Sage partners to identify more specifically the business opportunities that exist market by market. 

For the eighth consecutive year the Channel Chiefs were chosen based on Everything Channel’s editorial criteria including policy and program innovations made during the past year, the amount of revenue their company generates through partners, their willingness to speak out publicly on behalf of the channel, and the number of years they have dedicated to channel activities. 

“Our whole focus is on understanding our partners and learning what we can do to make them more effective,” said Sage Vice President, Channel Operations Tom Miller. “Sage is successful when our partners are successful, and I’m very pleased to be recognized by CRN for our efforts at achieving mutual success.” 

“Being named a Channel Chief is one of the most prestigious honors in the IT industry. This year’s Channel Chiefs offer tremendous insight into the who’s who of the Channel,” said Kelley Damore, VP, Editorial Director, Everything Channel. “Top channel executives consistently ensure that the Channel’s voice is heard when strategic decisions are being made and continually nurture mutually profitable relationships. We applaud the 2010 Channel Chiefs for their successful partner programs and strategies.” 

For additional information on the CRN Channel Chief list, visit www.channelweb.com. The Channel Chief list was published in the February 22, 2010 issue

The Swenson File

March 1st, 2010

A lot of leaders call their companies customer-centric. But if you say it to Sue Swenson, you better mean it. The president and CEO of Sage North America can spot the difference between a customer-focused culture and what she calls “the program du jour” or mere initiative.

“To be customer-focused needs to be at the core of everything you do, not a program that is one-off,” she says. “It would be interesting to go into a meeting within the company and see how many times the customer is discussed and, frankly, when is the last time you spoke to a customer.”

If you eavesdropped on a monthly meeting at Sage, a subsidiary of U.K.-based Sage Group plc that provides business management software and services to 3.1 million companies, you’d hear the customer popping up more frequently in conversation — especially if you sneaked in during the last year. Since coming on board in May 2008, Swenson has zeroed in on the customer experience.

Traveling around the country to hear about it from both customers and employees, she learned the Sage experience wasn’t consistent. She wasn’t surprised. After all, Sage acquired more than 20 companies since 1998, each with its own customer service methods.

Swenson wanted to tap the potential of her 4,100 employees to provide a recognizable experience that would keep customers coming back and spreading the word. That overhaul required more than a one-time alignment — it meant setting in motion a cycle of improvement by sparking the ongoing conversation about how employees are serving customers and how they can do it better.

The steps she took to align the company’s approach are the same ones she uses to keep improving the customer experience at Sage.

“It really does take us challenging each other,” Swenson says. “It takes people who keep questioning that and keep pushing and providing an environment where people feel comfortable raising the question. …

“It can’t be an overlay. You really have to crack open everything that you’re doing and be conscious about asking yourself: Is that really a customer-centric approach to that?”  Read the rest of this entry »

Sage Insights 2010

February 11th, 2010


For the first time, Sage is pleased to welcome Sage Accountants Network members to Insights 2010!  

Have a great idea for Insights 2010 session content?

Send us your suggestion.

Insights is headed to the Mile High City. Save the date for the 2010 Sage partner conference this May in Denver. This year’s event will feature exclusive business opportunities that you won’t find anywhere else. More details will be revealed in the coming weeks. But here’s a glimpse of why you don’t want to miss Insights 2010.

New business opportunities: This year’s event focuses on strategic networking, improvements in Sage products and processes, and new technology.

Enhanced hands-on learning: Sessions and hands-on labs will zero in on single topics, resulting in the most defined, deep-diving learning experience yet.

All-new venue format: Partners asked for an all-new venue and we listened. The Colorado Convention Center is one of the most practical, user-friendly, and technologically advanced meeting facilities ever constructed.

Insights | May 17-20, 2010
Bookmark the Insights Web site for future event details: www.sageinsightsconference.com

Sage Consulting Academy & Sage Sales Academy

June 19th, 2009

ed_klessSage Consulting Academy – Consulting Essentials
By Ed Kless

The Sage Software Consulting Essentials course is designed to give sales professionals a comprehensive education on the selling process & a thorough understanding of the Sage Software Consulting Essentials. It also provides a thorough understanding of the business and industry issues and a hands-on approach to presenting Sage solutions in the marketplace.

rob_johnson_1.1mbSage Sales Academy – Presenting & Enabling Decision
By Rob Johnson

Presenting & Enabling Decisions is designed for salespeople who wish to improve their selling skills and career trajectory by improving presenting techniques, closing and objection handling skills, and price negotiating.

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